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Page last updated 4/03/08.

 
 Testimonials >> Blue Ocean Testimonial >> Blue Ocean Press Case History
Tom Mounce
President, Blue Ocean Press
Ft. Lauderdale, FL
 

REGAL® FOLDER/GLUER SYSTEM HELPS FLORIDA PRINTER BOOST BUSINESS THROUGH "ONE-STOP SHOPPING"


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A resourceful, diversified, high-end Ft. Lauderdale printer has shrewdly expanded its customer services and rapidly grown its business, thanks to an extremely successful "one-stop shopping" sales approach.

Blue Ocean Press, Inc., founded in 1984 as a small commercial printer, now specializes in the designing, printing, direct mailing, warehousing, and fulfilling of graphic arts products used by customers in a host of business sectors in the eastern United States. Blue Ocean Press is enjoying increasingly good business with very satisfied customers in the travel, automotive, manufacturing, and graphic arts industries, as well as with medical and institutional audiences. Blue Ocean products range from brochures, pamphlets, diverse types of promotional literature, pocket folders, stationary, envelopes and annual reports, to prescription pads, embroidered clothing and baseball caps, to imprinted golf balls and beverage mugs.

"We started expanding our services from those of a conventional printer in response to requests from our customers,” recalled Tom Mounce, owner and president of Blue Ocean Press. "They told us they were dissatisfied with the product quality and unreliable delivery times of some of their suppliers. Naturally, these recurring problems caused our suppliers considerable anxiety, and sometimes financial loss. They asked us to take on these services, demonstrating their confidence in our flexibility, firm focus on quality performance, and delivery times they could count on."

"Since customer satisfaction is top priority with us, we altered our operation, learned new types of business, and took on such related activities as direct mailing, warehousing and fulfillment,” continued Mounce. "Our customers quickly indicated they were pleased with these services, which resulted in lucrative new business for us. We realized that our considerable expansion was an effective form of ‘one-stop shopping’ – many of our customers’ needs could now be met by just dealing with us alone." (cont'd)
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